Good customer relations are necessary irrespective of the market situation. The only way to preserve them is to provide services of a certain quality. Of course, this is not the only condition which counts – you can never ignore the human factor – but it is essential. As for the crisis, the biggest problem of customer relations is the policy of tendering. We make our best to persuade the customer that quality of services – the contractor’s engineering status, professional experience, and personnel qualifications – is prior to their cost. Unfortunately, in practice the tender price is now the decisive factor, while other aspects are totally ignored.